Frequently Asked Questions

Yes, we export our premium frozen meat and poultry products globally, reaching customers in multiple continents.

We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.

We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.

We do ship timely, unless otherwise. In the event of a major delay (more than 21 days) a mutual compensation shall be agreed upon with the buyer.

We provide the following shipping documents:
3 copies OCEAN BILL OF LADING MARKED “FREIGHT PREPAID” AND CLEAN ON BOARD
3 copies MASTER BILL OF LADING
3 copies CERTIFICATE OF ORIGIN
2 copies HEALTH & PHYTOSANITARY CERTIFICATE
2 copies INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS)
3 copies COMMERCIAL INVOICE
3 copies PACKING LIST
3 copies INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE
2 copies NON-WOOD PACKING CERTIFICATE

We strongly supports the humane treatment of animals. Our company maintains a strict animal welfare program that utilizes guidelines established by the National Chicken Council. The goal of our program is to avoid unnecessary suffering, prevent destructive behavior, provide proper nutrition and implement health programs through grow out and processing. These guidelines ensure that birds raised are taken care of with the highest standards starting at hatch. Humane treatment is practiced during the processing of the bird as well.

We use strict quality control measures, including certified processing facilities, advanced cold storage, and vacuum-sealed packaging to maintain freshness and safety.

We accept bank transfers (TT), Letters of Credit (L/C), and other secure payment methods based on customer agreements and order volume.

Shipping times depend on the destination and transportation method. Typically, sea freight takes 10-15 days, air freight takes 5-10 days. We provide estimated timelines upon order confirmation.

Yes, we offer customized packaging options to meet your specific branding and regulatory requirements.

Yes, we can provide samples for quality verification. Sample costs and shipping fees apply but may be refunded with bulk orders.

Our products are shipped using temperature-controlled containers, advanced cold storage, and vacuum packaging to ensure optimal freshness and prevent contamination.

Yes, our products come with all necessary health and quality certifications required for international trade, including Halal certifications where applicable.

Our MOQ varies by product and destination, generally starting from one container (about 27 metric tons), but we can accommodate different order sizes.

You can place an order by contacting us via email, phone, or through our website inquiry form. Our team will assist you with product selection, pricing, and shipping details.

Yes, once your order is shipped, we provide tracking information so you can monitor your shipment status.

Keep our frozen products stored at -18°C or below to maintain quality until use.

Yes, we offer Halal-certified meat products to meet the requirements of customers in Muslim-majority countries.

We export a variety of meats including frozen beef, chicken, pork, and lamb.

Yes, detailed product specifications and quality reports are available upon request.

Yes, all our products are fully HALAL compliant with Islamic Laws. They are also permitted by the middle eastern governments due to our high health standards and quality. We are permitted to ship to Middle East.

Yes, our product catalog can be sent to you by contacting our sales team.

We assist with documentation for customs clearance but shipping terms may vary depending on agreements.

We offer a range of packaging sizes from retail packs to bulk shipments depending on your needs.

Yes, we ensure our products comply with regulations including GMO-free standards where applicable.

Customer satisfaction is a priority. We have a dedicated support team to address any issues promptly.